At Ja’Melaine, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns for eligible products within a specific period after delivery, provided the items are unused, undamaged, and in their original packaging. Items that have been used, altered, or damaged after delivery are not eligible for return.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Non-Refundable Items
Certain products are not eligible for refunds, including perishable goods, intimate or sanitary items, personalized or custom-made products, and digital downloads or gift cards.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check with your bank or payment provider, as processing times may vary depending on the payment method.
Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, please contact us before returning the product.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page.